On rare occasions you may have trouble accessing your account. The steps to regaining access depend on what issues you are encountering.
Forgot password
If you forgot the password to your Elementor account:
- At the login screen, select Sign in with your email.
The login screen appears.
- Click Forgot your password.
- Enter the email address you used to register your account and then click Reset Password.
- Elementor will send a link to your email allowing you to reset your password.TipIf you do not receive the email with the password reset link, check your Spam folder.
If you do not receive an email link or if you do not have access to the email you used to create your account or if you forgot which email you used, you need to submit a support ticket. For details, see Contact support if you can’t login.
2FA not working
To ensure your security, Elementor uses 2FA (Two factor authentication). This means you will sometimes need to enter a security code to access your account. This security code is sent to you by email.
If you are having issues receiving your security code:
- Go to Elementor.com.
- In the lower right of the screen, click the chat icon.
- Click I’m Locked Out of my Account.
- Follow the instructions to access your account. TipIf the chat icon does not appear, try opening an incognito window and accessing Elementor.com from there.
